Please tell us about all the specific requirements you have for your travel arrangements, such as special meals and seat requests, room type or access. Please understand that travel service providers may not be able to respond to every request. One of the advantages of ALS, Smith noted, is that they offer a clear understanding of what both parties appreciate. For example, if a customer expects their MCT to be judged on how they implement the company`s preferred supplier agreements, that would be the case in ALS. For agencies, there are two major challenges when creating SLAs. First, agency transaction fees are often set at the lowest in order to win competitive business contracts, so there is not much room for manoeuvre for penalties that would further reduce fees. Therefore, you need to set penalties at sustainable levels while impressing the business with the seriousness of your commitment to service standards. For cancelled bookings, a fee may be charged. This fee can be up to 100% of the cost of the booking, whether the trip has started or not. Additional fees and fees may also be charged if a reservation is changed and tickets or documents are re-issued. If we have a liability for a travel provider cancellation fee or fee for each booking you cancel, you agree to refund us for the amount of these fees or fees. If you are requesting a refund for a cancelled booking for which payments have been made to the travel provider, we will not refund you until we have received the money from this travel provider.
At the time of booking, your travelers can specify affiliation dates for loyalty programs or add them to their profile. Please encourage your travelers to check their loyalty program to determine the specific terms of their membership. We cannot guarantee that the travel service provider will credit you with points for your booking. Deviations in the faithful program from your booking must be notified within six months of the departure date. For all trips, we strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. It is your responsibility to ensure that you have valid travel insurance that covers your needs and that is right for you. We are not liable for any losses you will suffer if and to the extent that you can claim damages as part of travel insurance. We can arrange travel insurance for you or provide you with an offer or general information about the travel insurance options available to you. Q: Our agency has been selected to make business trips for a large company in our region. The Corporate Travel Manager has informed us that the company wants a written contract with a Service Level Agreement or SLA.